Lightweight. Modular. Yours.
Every feature is optional. Use any combination, disable what you don't need. They work seamlessly together and enhance each other when combined.
Build Your Workflow
PulseWork isn't a monolith — it's a toolkit. Enable the features you need, disable the ones you don't. Mix and match to create your perfect operations workflow.
Lightweight Core
Start with just the real-time board. Fast, focused, does one thing brilliantly. Add more only if you need them.
Mix & Match
Enable Scheduling without Rosters. Use Rosters without auto-assign. Combine them all. Your workflow, your choice.
Works Together
Features don't just coexist — they enhance each other. Rosters feed Scheduling. Zendesk informs assignments.
Real-time Assignment Board
The foundation of PulseWork. See your whole team at a glance, reassign with a drag.
Real-time updates
Board updates instantly across all browsers. No refresh, no sync delays. Websockets handle everything.
Drag-and-drop
Reassign in one second. Grab their card, drop it in a column. No forms, no modals, no friction.
Instant notifications
Sound + browser notification when reassigned. Works even with tab in background. Never miss an update.
Online status
Green dot means they're at their desk. Grey means away. Know who's available before you reassign.
Role-based access
Owners, managers, staff. Managers reassign. Staff view and get notified. Control who can do what.
Assignment history
Every change logged with timestamps. Know who was on what, when, and who changed it. Full audit trail.
Shift Scheduling
Plan ahead with calendar-based shift scheduling. Create shifts, assign people to tasks at specific times, and let the system auto-assign when shifts start.
- Calendar view — drag to create shifts on any date
- Shift templates — reusable patterns (e.g., "Monday 9am-5pm Appeals")
- Auto-assign — when shift starts, staff are automatically moved to the task
- Work schedules — define each member's availability by day/time
- Time off tracking — PTO requests block auto-assignment
Rosters & Shift Patterns
Define working days and shift patterns at scale. Assign team members to recurring shifts — Morning, Afternoon, Night — and visualize coverage across the week.
- Weekly grid view — see who's working each day at a glance
- Shift presets — define reusable shift types (Morning: 9am-5pm, Night: 10pm-6am)
- Drag to assign — click and drag to assign members to shifts across multiple days
- Send updates — notify team of roster changes via email with one click
- Feeds Scheduling — roster assignments can auto-populate shift calendar
Integrations
Connect the tools you already use. Pull data in, push notifications out.
Zendesk
Ticket management
Link Zendesk views to tasks. See live ticket counts on your board, right next to each column. Assign based on actual queue depth, not guesswork.
- Link any Zendesk view to a task column
- Ticket counts update automatically
- Supports multiple Zendesk instances
Google SSO
Authentication
Sign in with Google. No passwords to manage, no accounts to create. Your team can be up and running in seconds.
- One-click sign in
- Auto-import profile and avatar
- Enterprise-grade security
Better Together
Features amplify each other. Use them standalone for simplicity, or combine them for powerful workflows.
Rosters + Scheduling
Define recurring shifts in Rosters, then auto-populate the Scheduling calendar. Build your weekly roster once, generate shifts for any date range.
Scheduling + Auto-assign
Create shifts in the calendar. When the shift starts, the system automatically moves staff to the assigned task on the board. No manual reassignment needed.
Zendesk + Board
See live ticket counts from Zendesk on each task column. Escalations spike? Drag more people to that column. Data-driven decisions at a glance.
Time Off + Auto-assign
Mark PTO in the system and auto-assign will skip those members. No accidental shifts for people on vacation. Peace of mind for managers.
Ready to build your workflow?
Start with the board. Add features as you grow. Configure what you need, hide what you don't.
Sign in with Google