Privacy Policy

Last Updated: January 2026
Effective Date: January 21, 2026

1. Introduction

PulseWork ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our real-time team assignment board service.

By using PulseWork, you agree to the collection and use of information in accordance with this policy. If you do not agree with these terms, please do not use our service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

  • Account Information: Name, email address, and profile picture from your Google account
  • Organization Data: Organization name, member assignments, task configurations
  • Assignment History: Records of staff assignments, timestamps, and changes
  • Communications: Email messages, support requests, and feedback

2.2 Authentication Data

We use Google OAuth for authentication. We receive your Google profile information (name, email, avatar) when you sign in. We do not receive your Google password.

2.3 Third-Party Integration Data

If you connect third-party services (such as Zendesk), we may collect:

  • Zendesk: Subdomain, email address, and API token (encrypted at rest)

2.4 Usage Data

We automatically collect information about your use of the service:

  • Activity Logs: Assignments made, tasks created, members invited
  • Online Status: Last active timestamp for presence indicators
  • Device Data: Browser type, IP address, and usage patterns

3. How We Use Your Information

We use the collected information for various purposes:

  • Service Delivery: To provide, maintain, and improve the PulseWork service
  • Account Management: To create and manage your account
  • Communication: To send you notifications, updates, and support messages
  • Billing: To process payments and manage subscriptions
  • Security: To detect, prevent, and address technical issues and fraudulent activity
  • Analytics: To understand how users interact with our service
  • Compliance: To comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: API tokens and sensitive data are encrypted using AES-128 encryption
  • Secure Transmission: Data is transmitted over HTTPS (TLS)
  • Access Controls: Role-based access limits who can view organizational data
  • Authentication: Google OAuth provides secure authentication

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

5.1 We Do Not Sell Your Data

We do not sell, trade, or rent your personal information to third parties.

5.2 Service Providers

We may share data with trusted third-party service providers who assist us in operating our service:

  • Google: Authentication services
  • LemonSqueezy: Payment processing
  • Resend: Transactional email delivery
  • Zendesk: Ticket integration (when connected by you)

5.3 Organizational Data

Within an organization, members can view each other's assignments, tasks, and activity as necessary for the service to function. Organization owners and managers have access to member management features.

5.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests from authorities.

6. Data Retention

We retain your data for as long as necessary to provide the service and fulfill the purposes outlined in this policy. Specifically:

  • Active Accounts: Data is retained while your account is active
  • Deleted Organizations: Data is permanently deleted within 30 days
  • Assignment Logs: Historical assignment records are kept for audit purposes
  • Legal Requirements: Some data may be retained longer to comply with legal obligations

7. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights:

  • Right to Access: You can request a copy of your personal data
  • Right to Rectification: You can request correction of inaccurate data
  • Right to Erasure: You can request deletion of your personal data
  • Right to Restrict Processing: You can request we limit how we use your data
  • Right to Data Portability: You can request your data in a machine-readable format
  • Right to Object: You can object to certain processing activities

To exercise these rights, please contact us at privacy@pulsework.io.

8. Cookies and Tracking

We use essential cookies for authentication and session management. We do not currently use advertising or analytics tracking cookies. We may update this policy as we add new features.

9. Children's Privacy

Our service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes become effective when posted on this page.

12. Contact Information

If you have questions about this Privacy Policy or your personal data, please contact us:

Email: privacy@pulsework.io
Website: https://pulsework.io